It is our intention to provide our guests with professional and therapeutic services. The following policies and procedures serve as a guide for first-time and regular clients of Atomic Bodywork. A two hour minimum is required for all services.
We understand that unanticipated events occur in everyone’s life. Unforeseen events such as last-minute meetings, traffic considerations (for onsite services), and project deadlines are just a few reasons why one might consider canceling a session.
In our commitment to provide a unique and outstanding experience to all of our clients, and out of consideration for our practitioners’ time, we have adopted the following policies:
Payments for onsite services are due at the time of booking. A valid credit card is required to be on file in order to book your services, no matter the payment method used to purchase the massage services. If paying by check, checks must be received at least 48 hours prior to your scheduled event in order to receive services.
If paying by ACH draft, the draft must be received at least 48 hours prior to your scheduled services. Late payments for events are subject to a $50 late fee after the first 24 hours, and a $50 fee for every 30 days thereafter.
CLIENT CANCELLATION/MODIFICATION POLICY
As a client, you must provide at least 72 hours of notice if you need to reschedule, cancel, or modify your appointment in any way. If your appointment is on a Monday, notice must be given 72 hours before your appointment that Wednesday; weekends don’t count toward the 72-hour notice policy.
If you fail to cancel or modify your appointment 72 hours prior to scheduled service time, but you give more than 24 hours notice, a 50% fee will be charged to your credit card. Full refunds will not be given.
Cancellations or appointment modifications with less than 24 hours notice will be charged the full fee for services. No refunds will be provided for deposits or cancellations received less than 24 hours before a scheduled appointment.
Additionally, onsite events with 4 or more practitioners will be charged a 15% non-refundable fee for any cancellation or reduction in hours, no matter how much notice is given. An event is defined as anything a company books with us, even if it takes place at multiple locations or over multiple dates. All practitioners scheduled do not have to be working at the same location or the same shift for this 15% fee policy to apply.
To protect you, your participants, and our staff, we reserve the right to refuse service to individuals who are showing outward signs of illness, intoxication, or recreational drug use.