ATOMIC POLICIES

Booking Policy

 

A valid and updated card-on-file is required to book appointments. A  50% deposit is required at the time you book your session. Your deposit will be credited towards your service. Full payment is due at the end of service. 

 

Payments

Payments can be made in the form of all valid cards. We do not accept Cash App, Zelle, or any other transfer apps. We do not accept cash, unless it's for gratuity for your service provider. There are no refunds or exchanges on any products, packages, or services. All sales are final.

 

Text-Check Out

Some massage appointments require a text-check out. This means after your provider has completed the service, our office will call or text you to collect the unpaid balance. At that time, you can tip your provider or do it through cash directly. 

Gratuity & Tipping

Tipping your service provider is not required but greatly appreciated. Tipping can be done at anytime with valid card or cash directly to your service provider. Standard industry gratuity percentages can range from 15-25% of the service. 

 

Cancellation Policy*

Please note that once you have booked an appointment with us it means that we have reserved time in our schedule exclusively to travel to you. You will receive several appointment reminders via text and email prior to your appointment.

 

If you cancel (or reschedule) your appointment less than 24 hours before it is scheduled to take place, you will be subject to a penalty of 50% of the total cost of the service, no exceptions.

 

If you cancel on multiple occasions or are a no-call no show, we reserve the right to ban you as a client or require a paid-in-full deposit for future appointments. To avoid a cancellation fee, you are able to cancel/reschedule your own appointments from your phone or you may email, text, or call our office.

We reserve the right to charge 100% in the case that we can't reach you or you are unavailable when we arrive.
Please be advised that our staff reserves the right to leave the session, charge the full cost of service, and ban you as a client if we feel threatened or unsafe at your location.

Tardiness Policy

We come to you, so please be ready when our team member arrives. Clients who arrive more than 10 mins late will receive an abbreviated session. For example, if you scheduled an hour session and arrive 15 minutes late, you will be charged for that hour session but will only receive 45 minutes of treatment for that session, including consultation and changing, and set up time.